Please keep in mind while the DisplayLink driver is not provided by Ubuntu, filing a report on Launchpad makes sense in case the root cause is determined to be with a package in a supported Ubuntu repository. StarTech USB3SDOCKDD)? Please note DisplayLink is not the manufacturer or model.Ģd) What is the full manufacturer and model of your monitor(s)?Ģe) How is your device connected to the monitor(s)? For example, one external monitor connects via HDMI.Ģf) If the version of the driver advertised by the device manufacturer is older than that from DisplayLink's website, please advise to the results of testing both the device manufacturer's version, and the latest driver version from DisplayLink.Ģg) To rule out a regression in the DisplayLink driver, advise on what happens when testing the earliest version of the driver compatible with your Ubuntu release.Ģh) Post a picture of the issue via a camera, screenshot, or screencast. In your Launchpad report, please advise to the following:Ģa) The URL from the DisplayLink website you created reporting this issue.Ģb) Post the result of the following terminal command: sudo displaylink-installerĢc) What is the full manufacturer and model of your device (ex. Next, one may file a report on Launchpad against the relevant package. After reproducing the issue with the the latest DisplayLink driver, report the issue to DisplayLink first by making a new post (not attaching logs to an existing post) following following their instructions here.Ģ. Reporting bugs when using the latest DisplayLink driverġ. If the install was successful, then plug the device in. Once finished, one may confirm the install was successful: sudo displaylink-installerĭisplayLink Linux Software 1.3.52 install script called: Installing 圆4-ubuntu-1604/DisplayLinkManagerĪdding udev rule for DisplayLink DL-3xxx/5xxx devices Installing EVDI kernel module to kernel tree Uncompressing DisplayLink Linux Driver 1.3.52 100%ĭisplayLink Linux Software 1.3.52 install script called: installĭistribution discovered: Ubuntu 16.04.2 LTS Open a a terminal and change directory to the extracted files.These instructions were tested on a StarTech device (Product ID: USB3SDOCKDD).Ĭheck DisplayLink's website to ensure your environment meets the minimum requirements.ĭownload the DisplayLink driver from DisplayLink's website. This article is focused on providing support for those who use a device that requires the DisplayLink driver. Reporting bugs when using the latest DisplayLink driver.\DisplayLink USB Graphics Software for Windows 9. Next Let me pick from a list of device drivers on my computer.Then select Browse my computer for driver software.Connect your DisplayLink device, it should appear in Device Manager so locate it, right-click on it and select Update Driver.zip file and extract its contents to any directory. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. After successful download navigate to downloaded.Note: It is best to disconnect from internet to prevent automatic upgrades from Windows Updates. Uninstall your current driver - using the clean up tool from my previous link would be best to wipe everything out.Therefore I have to assume that you did not and will suggest basic steps first - which in this case is going through the clean up process.Īs another step I would suggest installing the driver using an. If you do not say that you already went through this or that step I have no way of telling if you did it or not. The driver is made up of a compiler, a rendering API, and software which manages access to the graphics hardware. ![]() We are in contact with many users and some go through some basics steps already and some do not. Most free and open-source graphics device drivers are developed by the Mesa project.
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